Privacy Policy

At Jackie Sinclair & Co., your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in connection with our digital marketing and social media content management services.

1. Information We Collect

We may collect and process the following types of information:

Personal Information: Full name, email address, phone number, billing address, and payment information.
Account Information: Social media usernames, login credentials (as authorized), access permissions, and performance metrics.
Content Details: Creative content, captions, images, schedules, campaign goals, and media assets you provide.
Technical & Usage Data: IP address, browser type, device type, interaction logs, cookies, and pages visited on our website or dashboard.
Communication Records: Emails, messages, or call logs related to inquiries, support, or client onboarding.

2. How We Use Your Information

We collect and use information for the following purposes:

To provide, customize, and manage our content and social media services.
To schedule, publish, and optimize social media posts on your behalf.
To communicate updates, support requests, invoices, and account notifications.
To comply with legal obligations, platform policies, and industry regulations.
To improve our service offerings, user experience, and website functionality.

3. Sharing Your Information

We do not sell your personal data. We may share your information only under the following circumstances:

Trusted Service Providers: We may share data with vetted third-party platforms (e.g., content schedulers, CRM tools, analytics software) to enable service delivery.
Legal & Compliance: If required by law, regulation, subpoena, or court order, or to protect our legal rights, we may disclose information to relevant authorities.
Business Transfers: In the unlikely event of a merger, acquisition, or sale of business assets, client data may be transferred as part of that transaction.

4. Data Security

We implement commercially reasonable security measures to protect your personal data from unauthorized access, use, disclosure, or destruction. These include encryption, access control, and regular data audits.

Please note: While we strive to protect your information, no transmission over the internet is 100% secure. If you suspect any security breach, contact us immediately at sas.jsinclair@gmail.com.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access, update, or delete your personal data.
Request a copy of the information we hold about you.
Restrict or object to certain data processing activities.
Withdraw your consent at any time where consent was previously given.

To exercise any of these rights, please email us at sas.jsinclair@gmail.com.

6. Data Retention

We retain your information for as long as necessary to:

Fulfill our service obligations.
Comply with legal, tax, or regulatory requirements.
Resolve disputes and enforce our agreements.

When no longer needed, your data will be securely deleted or anonymized.

7. Third-Party Links

Our website, communications, or service dashboards may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of these third parties. Please review their respective privacy policies.

8. Updates to This Privacy Policy

We may modify or update this Privacy Policy periodically. Changes will be reflected on this page, and the "Effective Date" at the top will be revised. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Jackie Sinclair & Co.
Email: sas.jsinclair@gmail.com